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Refund Policy

Last updated: November 9, 2026

Purchases on this store are processed by Tebex Limited, the official reseller (Merchant of Record) of Safe Studio products. This means billing, delivery and refund decisions are handled by Tebex, under the Tebex Checkout Terms. This page sums up how that works in practice.

1. General rule

Our scripts are digital products. We follow the Tebex default policy: once payment is made and the product is delivered, the purchase is final and there are no refunds, unless applicable consumer law requires one.

Nothing on this page limits consumer rights that cannot be excluded by law.

2. When a request may be reviewed

Tebex may review a refund request when:

  • the product was not delivered to the Cfx.re account used at checkout;
  • a confirmed technical issue blocks access to the product and support could not fix it;
  • the product is faulty or materially different from what its page described.

Before a decision, Safe Studio may be asked to diagnose and try to fix the issue.

3. What usually does not qualify for a refund

  • changing your mind after delivery;
  • buying by mistake or on the wrong Cfx.re account;
  • incompatibility with a framework, dependency or environment the product page does not list as supported;
  • lacking the technical knowledge to install or configure it, when the documentation was followed and the script works;
  • being banned from, or losing access to, a server, or a server shutting down;
  • issues caused by changes to the code or by third-party scripts.

4. Right of withdrawal (EU customers)

For digital content, the legal withdrawal period may end once the download or access begins, as long as you gave the consent and acknowledgment requested in the Tebex checkout. If that period has not ended yet, make the request directly to Tebex.

5. How to get help

  1. Installation, configuration or a bug in the script: contact support first on the official Safe Studio Discord. Most cases are solved there.
  2. Payment, billing, delivery or refunds: open a request with Tebex Buyer Support.

To speed things up, include:

  • your Tebex transaction ID (it is in your purchase confirmation email);
  • the email and Cfx.re account used to buy;
  • a clear description of the problem and what you have already tried.

Approved refunds go back to the original payment method. How long it takes to show up depends on your payment provider.

6. Chargebacks

Please do not open a dispute with your bank or card issuer instead of contacting support. Tebex handles payment disputes directly, and opening one before talking to support usually slows down the solution.